Refund Policy

Overview

At GoAds, all assets are delivered in working condition and carefully checked before delivery. Our policy covers replacement only — refunds are not provided under any circumstances.

Replacement Policy

If an asset becomes restricted or disabled within the warranty period and meets our warranty conditions, GoAds will provide a free replacement.

Business Manager (72-hour warranty)

If a Business Manager becomes restricted or disabled within 72 hours after delivery, GoAds will provide a replacement, provided that no activity has been performed inside the Business Manager.

Activities that void the warranty:

• Adding payment methods
• Running advertisements
• Creating ad accounts or pages
• Adding or verifying domains
• Making administrative or structural changes

Facebook Profile (7-day warranty)

All Facebook Profiles include a 7-day warranty from delivery. If a profile becomes restricted or disabled within the warranty period, GoAds will provide a replacement with no limit on the number of replacements during the 7-day period.

When Replacement Does Not Apply

Replacement requests may be declined if:

• The asset has already been used or modified
• Payment methods, domains, or pages have been added
• Advertisements have been launched
• The asset has been exposed to risk due to policy violations or flagged payment methods/domains

Assets that have already been used cannot be resold as new and do not qualify for replacement.

How to Request a Replacement

To request a replacement, contact our support team within the warranty period with your order details and a screenshot of the issue:

• Telegram: @goads_official
• WhatsApp: +84 865 717 497