Billing Errors

Card declined

This usually means your bank blocked the transaction. Try:

• Contacting your bank to authorize international/recurring charges.
• Adding a different card under Settings → Billing → Payment Methods.
• Using a bank transfer instead.

Error: "Invoice amount mismatch"

This can occur if you upgraded mid-cycle. The prorated amount is calculated automatically. If the total looks wrong, contact support with your invoice number.

Error: "Tax ID not recognized"

Ensure your VAT or GST number is entered without spaces or dashes (e.g., GB123456789 not GB 123 456 789). EU VAT numbers must include the country prefix.